Managing website chat conversations can be a juggling act, especially when switching between different platforms. Tiny Chat offers a solution with its seamless Slack integration, allowing you to handle website chats directly within your Slack workspace. This review will explore Tiny Chat’s features, benefits, and how it can streamline your customer communication.
About Tiny Chat
Tiny Chat is a live chat integration that connects your website’s chat widget to your Slack workspace. It allows you to manage website conversations, respond to inquiries, and engage with visitors, all within the familiar Slack environment.
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Table of Contents
Features
- Slack Integration: Receive website chat messages directly in a dedicated Slack channel (#tiny-chat).
- Website Widget: Add a customizable chat widget to your website to engage with visitors.
- JavaScript API: Control chat triggers, automated messages, and user data programmatically with a JavaScript API.
- Customization: Customize the appearance of the chat widget, including colors, messages, and interactions.
- Email Collection: Collect visitor emails through the chat widget for lead generation.
- Automated Interactions: Configure automated responses and bot messages to handle common inquiries.
- Language Adaptation: Adapt the chat widget to the visitor’s language for a personalized experience.
- Online Presence: Set your online presence options to control when the chat widget is visible.
Benefits
- Streamlined Communication: Manage all your website chat conversations within your Slack workspace, eliminating the need to switch between platforms.
- Faster Response Times: Respond to customer inquiries quickly and efficiently without leaving your Slack environment.
- Enhanced Productivity: Improve your team’s productivity by centralizing communication and automating responses.
- Improved Customer Experience: Provide a seamless and engaging chat experience for your website visitors.
- Developer-Friendly: Gain full control over chat interactions and customize the widget’s behavior with the JavaScript API.
- Brand Consistency: Maintain a consistent brand identity by customizing the chat widget’s appearance to match your website.
- Lead Generation: Capture leads and grow your email list by collecting visitor information through the chat widget.
Pros and Cons
Pros
Cons
How Tiny Chat Works
- Create an Account: Sign up for a Tiny Chat account and choose your plan.
- Connect to Slack: Connect your Tiny Chat account to your Slack workspace.
- Customize the Widget: Customize the appearance and behavior of the chat widget.
- Add the Widget to Your Website: Embed the Tiny Chat widget code on your website.
- Manage Conversations in Slack: Respond to website chat messages directly within your Slack workspace.
Get lifetime access to Tiny Chat!
Tiny Chat Lifetime Deal Pricing
Plan 1
One-time purchase of
$29
All features above included
150 chats per month
Chatbox for your website, reply on Slack
Collect your visitors email
Customize the appearance
Configure automated interactions
Adapt to the visitor language
Set your online presence options
Set triggers programmatically
Send interactions programmatically
Attach user data to chat programmatically
Route messages programmatically
Plan 2
One-time purchase of
$58
All features above included
500 chats per month
Chatbox for your website, reply on Slack
Collect your visitors email
Customize the appearance
Configure automated interactions
Adapt to the visitor language
Set your online presence options
Set triggers programmatically
Send interactions programmatically
Attach user data to chat programmatically
Route messages programmatically
Plan 3
One-time purchase of
$87
All features above included
Unlimited chats per month
Chatbox for your website, reply on Slack
Collect your visitors email
Customize the appearance
Configure automated interactions
Adapt to the visitor language
Set your online presence options
Set triggers programmatically
Send interactions programmatically
Attach user data to chat programmatically
Route messages programmatically
Tiny Chat Regular Pricing
Tiny Chat Alternatives
1. Slack Connect
Slack Connect allows you to create shared channels with external organizations, enabling you to communicate with customers and partners directly within Slack.
2. Intercom
Intercom is a customer communication platform that offers a variety of features, including live chat, chatbots, and a shared inbox. It provides a comprehensive solution for managing customer interactions.
3. HubSpot Live Chat
HubSpot Live Chat is a free live chat tool that integrates with the HubSpot CRM. It allows you to chat with website visitors, capture leads, and track conversations.
4. Tidio
Tidio is a live chat and chatbot platform that offers a free plan with basic features and paid plans for more advanced functionality. It provides a customizable chat widget and various integrations.
