Are your customer service reps overwhelmed? Are customers waiting too long to get help? This can be bad for business. It can cost you money. It can also make customers unhappy.
Thoughtly is a tool that uses AI to automate customer service. It uses AI voice agents to answer calls. It can also send SMS messages. It can connect to your CRM. This helps you provide better customer service. It can also save you money. It is good for C-suite, SaaS and sales managers.
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About Thoughtly
Thoughtly is a tool that helps you automate your customer service. It uses AI voice agents to handle calls. You can deploy these agents fast, in less than 30 minutes. You can customize the call flows. You can also sync your CRM data in real time. It also has built-in SMS functionality. This helps you engage with customers on their phones. It makes customer service more efficient and scalable.
Table of Contents
Benefits of Thoughtly
- Automate customer service: Use AI voice agents to handle calls.
- Improve customer satisfaction: Provide faster and more efficient support.
- Save time and money: Reduce the workload on your customer service team.
- Sync CRM data: Keep your customer records up to date.
- Customize AI call flows
- Personalize interactions
- Use SMS outreach
Features of Thoughtly
- AI voice agents: Deploy lifelike AI voice agents to handle calls.
- CRM integration: Sync with thousands of CRMs and update records in real time.
- Customizable call flows: Build call flows that reflect your brand and processes.
- Genius feature: Enhance AI agents with information from your databases.
- Automated SMS outreach: Send appointment reminders, follow-ups, and promotions.
- No-code, drag-and-drop platform: Easy to use, even for non-technical users.
- Analytics and reporting
- Appointment scheduling
- Lead qualification
- Integrations with HubSpot, Salesforce and Zapier
Pros and Cons of Thoughtly
Pros
Cons
How Thoughtly Works
- Sign up for Thoughtly.
- Connect your CRM.
- Create custom call flows using the no-code builder.
- Enhance AI agents with your company’s knowledge base.
- Deploy AI voice agents to handle calls.
- Set up automated SMS campaigns.
Thoughtly Lifetime Deal Pricing
License Tier 1
$79
Custom knowledge base
Credits per month: 1,500
Inbound calling (credits)
Outbound calling (credits)
Phone number (credits)
SMS (credits)
Workflow automations (beta)
Agent builder
Genius knowledge database
Lead qualification
Call analytics
License Tier 2
$159
Custom knowledge base
Credits per month: 3,000
Inbound calling (credits)
Outbound calling (credits)
Phone number (credits)
SMS (credits)
Workflow automations (beta)
Agent builder
Genius knowledge database
Appointment scheduling
Lead qualification
Analytics and reporting
Call analytics
License Tier 3
$359
Custom knowledge base
Credits per month: 7,500
Inbound calling (credits)
Outbound calling (credits)
Phone number (credits)
SMS (credits)
Workflow automations (beta)
Agent builder
Genius knowledge database
Appointment scheduling
Lead qualification
Analytics and reporting
Call analytics
