Providing efficient and effective customer support can be a challenge, especially when dealing with a high volume of inquiries across multiple channels. Support Board offers a solution with its AI-powered chatbots and omnichannel communication platform. This review will explore Support Board’s features, benefits, and how it can streamline your customer support operations.
About Support Board
Support Board is a platform that combines AI-powered chatbots with live chat and omnichannel messaging to provide a comprehensive customer support solution. It allows businesses to automate responses, engage with customers across various platforms, and improve agent efficiency.
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Table of Contents
Features
- AI Chatbots: Create and deploy conversational chatbots powered by OpenAI and Google AI.
- Chatbot Training: Train your chatbot using your own documents or website content.
- Live Chat: Provide real-time support with live chat functionality.
- Omnichannel Messaging: Communicate with customers across various channels, including WhatsApp, Messenger, Telegram, and email.
- Automated Messages: Send automated pop-up messages, welcome messages, and follow-up messages.
- Agent Assist: Provide your live agents with AI assistance and access to rich messages.
- Performance Reporting: Track agent performance and gather customer feedback with reporting tools.
- Multilingual Support: Offer support in up to 32 languages with multilingual chatbots.
- Google Search Integration: Allow your chatbot to search for answers on Google to resolve customer queries.
Benefits
- Improved Efficiency: Automate responses to common questions and free up your live agents to handle more complex issues.
- Enhanced Customer Experience: Provide instant support and personalized assistance across multiple channels.
- Increased Conversions: Engage with visitors proactively and guide them through the sales funnel with conversational marketing.
- Reduced Response Times: Resolve customer inquiries quickly with AI-powered chatbots and efficient live chat tools.
- Improved Agent Performance: Empower your agents with AI assistance and access to relevant information.
- Data-Driven Insights: Gather customer feedback and analyze support interactions to identify areas for improvement.
- Cost-Effectiveness: Reduce support costs by automating tasks and improving agent efficiency.
Pros and Cons
Pros
Cons
How Support Board Works
- Create an Account: Sign up for a Support Board account and choose your plan.
- Train Your Chatbot: Upload your documents or website content to train your chatbot.
- Integrate with Your Website: Add the Support Board widget to your website or connect your preferred messaging channels.
- Engage with Customers: Use the AI chatbot, live chat, or other channels to interact with customers.
- Monitor and Analyze: Track agent performance, gather customer feedback, and analyze support interactions to improve your service.
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Support Board Lifetime Deal Pricing
Support Board
One-time purchase of
$69
All features above included
10,000 messages per month
Up to 3 agents
Up to 1,500,000 characters to train the chatbot
Premium support
All supported apps are included
White Label
Plan 2
One-time purchase of
$138
All features above included
25,000 messages per month
Up to 6 agents
Up to 2,500,000 characters to train the chatbot
Premium support
All supported apps are included
White Label
Plan 3
One-time purchase of
$207
All features above included
70,000 messages per month
Up to 10 agents
Up to 3,500,000 characters to train the chatbot
Premium support
All supported apps are included
White Label
Support Board Regular Pricing
Support Board Alternatives
1. Intercom
Intercom is a customer communication platform that offers a variety of features, including live chat, chatbots, and marketing automation. Intercom is a good option for businesses that need a comprehensive customer communication solution.
2. Zendesk
Zendesk is a customer service platform that offers ticketing, help desk, and live chat features. Zendesk is a good option for businesses that need a robust ticketing system and comprehensive customer support tools.
3. Tidio
Tidio is a live chat and chatbot platform that offers a free plan with basic features and paid plans for more advanced functionality. Tidio is a good option for businesses that want to try out live chat and chatbot features.
4. LiveChat
LiveChat is a popular live chat platform that offers a variety of features, including chatbots, visitor tracking, and integrations with other tools. LiveChat is a good option for businesses that need a customizable live chat solution.
