Is customer feedback a mess? Do you get too many emails, messages, and suggestions? It’s hard to know what’s important! You want to make customers happy, but it’s impossible to do everything they ask. Did you know that businesses that actively listen to customer feedback see up to a 25% increase in customer satisfaction?
Before Crumble, managing feedback was like trying to catch water with your hands – it slipped through the cracks! You had ideas everywhere, and it was stressful trying to organize it all.
But now, there’s a much easier way. Crumble uses AI (Artificial Intelligence – like a smart computer!) to help you collect, understand, and prioritize customer feedback. You can finally make smart decisions about what to work on! And right now, you can get a special lifetime deal on AppSumo – you pay once and use it forever!
Get Lifetime Access to Crumble Now!
About Crumble
Crumble is a smart tool that helps you collect all your customer feedback in one place. It uses AI to help you understand which suggestions are most important. This means you can focus on the things that will make your customers happiest and improve your product faster. Crumble is like having a super-organized assistant for your customer feedback!
Table of Contents
Benefits
| Benefit | Description |
|---|---|
| Organize Feedback | All your customer suggestions, ideas, and problems are in one place – no more mess! |
| Understand Feedback | Crumble’s AI helps you see which feedback is most important. |
| Prioritize Feedback | Know exactly what to work on first to make the biggest difference for your customers. |
| Make Customers Happy | When you listen to your customers and act on their feedback, they’ll be happier and more loyal. |
| Save Time | Stop wasting time trying to manage feedback in emails and spreadsheets. |
| Make Smart Decisions | Use data, not just guesses, to decide what to build next. |
| Your Own Branding | The feedback board looks like your website, with your logo and colors. |
| Easy to Use | Crumble is simple to set up and use, even if you’re not a tech expert. |
| Works Anywhere | Embed a site widget to let users share their thoughts from anywhere on your website. |
| AI-Powered | Prioritize feedback with AI. |
“Listening to the voice of the customer is no longer a ‘nice to have’ – it’s essential for survival. Tools that help businesses effectively manage and act on customer feedback are critical for success.”
Features
- Feedback Boards: Collect customer suggestions on a special board.
- Website Widget: Let customers give feedback directly from your website.
- AI-Powered Prioritization: The AI helps you rank feedback based on your goals.
- Customizable Branding: Add your logo, colors, and even your own domain name.
- Custom Statuses: Track the progress of feedback (e.g., “Received,” “In Progress,” “Completed”).
- Private Boards: Create boards for internal team discussions.
- Unlimited End Users: Collect feedback from as many customers as you need.
- User Comments and Product Updates: Keep customers informed about changes.
- Custom Domain and Email: Make the feedback board feel like part of your website.
- GDPR Compliant: Your data and your customers’ data are safe and private.
- AI Model: Uses OpenAI GPT-3.5-Turbo (future updates might cost extra).
Pros and Cons:
Pros:
- Easy way to collect all customer feedback.
- AI helps you focus on the most important feedback.
- Makes your feedback board look professional.
- Helps you make better product decisions.
- Lifetime deal is a great value.
Cons:
- New software, so some features might be added later.
- Limited AI credits, boards, and admins on the lower tier levels.
How It Works
- Create a Feedback Board: Make a special board where customers can share their ideas. Or, add a widget to your website.
- Customers Share Feedback: Customers can easily submit their suggestions, problems, and ideas.
- AI Analyzes Feedback: Crumble’s AI helps you understand which feedback is most important based on your priorities (e.g., most votes, most urgent, etc.).
- Prioritize and Act: You can easily see which feedback to work on first.
- Keep Customers Updated: Let customers know when you’ve made changes based on their feedback.
Companies with a strong focus on customer experience see an average revenue increase of 10-15%.
Alternatives
Canny: Canny is another popular tool for collecting customer feedback. It has similar features to Crumble, like feedback boards and prioritization. However, Canny can be more expensive, especially for larger teams. It’s a good option, but Crumble’s lifetime deal offers a better value for many users. Canny also doesn’t highlight AI-powered prioritization as prominently as Crumble. This is a monthly subcription.
